Taxi Dispatcher / Call handler

Job Type: Full-time

Pay: Rs25,000.00 – Rs45,000.00 per month

Job Summary:

We are looking for a Call Handler and Taxi Dispatcher with strong English skills to manage calls, handle administrative tasks, and coordinate taxi dispatches. The ideal candidate is organised, customer-focused, and thrives in a fast-paced environment.

Key Responsibilities:

Call Handling:
Manage inbound/outbound calls, address inquiries, and resolve issues.

Taxi Dispatching:
Assign jobs to drivers, monitor trip status, and communicate updates.

Administrative Support:
Perform data entry, maintain databases, and manage emails.

Customer Service:
Provide excellent service, resolve complaints, and ensure customer satisfaction.

Reporting:
Generate reports on call volumes and dispatch efficiency.

Requirements:

Language Skills: Fluent in English (written and spoken).

Experience: Previous experience in call handling, dispatching, or customer service.

Technical Skills: Proficient in Microsoft Office and dispatch software.

Communication: Strong verbal and written skills.

Organisational Skills: Ability to multitask and prioritise.

Preferred Qualifications:

Experience in transportation/logistics.

Familiarity with local geography.

Education:

• Intermediate (Preferred)

Experience:

• Call Handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote