Taxi Dispatcher

Job Type: Full-time

Pay: Rs90,000.00 per month

Key responsibilities of a Dispatcher:

• Attend to inquiries from taxi drivers
• Manage, allocate and prioritise taxi bookings to ensure all jobs are dispatched in a timely manner
• Assist drivers that are in a safety situation
• Keep accurate records of all driver or customer safety incidents
• Monitor call queues and assist in answering incoming calls
• Assist in training, coaching & mentoring other employees
• Obtain and confirm the necessary information from the customer regarding their booking, record all data accurately and dispatch the job to the fleet
• Provide customers with fare estimates

What are we looking for?

• Substantial customer service experience
• Professional telephone manner
• Highly developed decision making and problem-solving skills
• Proven negotiation and conflict resolution skills
• Intermediate computer skills and touch typing skills
• Ability to remain calm, manage stress and work under pressure
• Work quickly and accurately with the ability to multitask
• Excellent communications and interpersonal skills
• Ability to work autonomously and as part of a team

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• taxi dispatching: 1 year (Required)

Language:

• Fluent English (Required)