Junior Fleet Dispatcher

Job Type: Full-time

Pay: Rs55,000.00 – Rs60,000.00 per month

About the Role

The Dispatcher will be responsible for managing day-to-day truck movement across Pakistan, coordinating with drivers, customers, workshops, and internal teams.

This role ensures efficient trip execution, timely deliveries, safety compliance, and real-time monitoring of all assigned vehicles.

Key Responsibilities

1. Trip Planning & Allocation

• Assign trucks/trailers to loads based on availability, route, and vehicle type.
• Plan Karachi–Lahore, Lahore–Islamabad, Karachi–Quetta, and other national routes.
• Ensure load documents (Bilti, POD, Gatepasses) are provided to drivers before departure.
• Cross-check trip feasibility (driver availability, vehicle condition, route restrictions).

2. Driver Coordination & Monitoring

• Maintain real-time communication with drivers throughout the journey.
• Ensure drivers follow assigned routes, speed limits, and rest rules.
• Manage HSEC compliance (Helmet, Safety Vest, speed regulations).
• Handle driver issues: breakdowns, delays, police checks, weight station issues.

3. Control Room Tracking (SCADA / GPS Systems)

• Monitor live GPS tracking for all assigned vehicles.
• Respond to alerts: route deviation, long stop, over-speeding, fuel drain, asset vibration.
• Escalate security issues or “high-risk route” situations.
• Ensure 24/7 tracking visibility for customers and operations team.

4. Customer Coordination

• Share timely ETA updates with shippers/clients.
• Inform clients of delays, breakdowns, diversions, or incidents.
• Maintain professional communication through calls/WhatsApp/email.
• Provide POD updates after delivery.

5. Document & Trip Closure Management

• Collect PODs, delivery receipts, and gate-out slips.
• Update system with trip status (Loaded, In-Transit, Delivered, Empty).
• Coordinate with billing team for invoice preparation.
• Maintain trip sheets, mileage logs, fuel slips, toll receipts.

6. Issue Management & Escalation

• Provide immediate response to:
• Accidents
• Vehicle breakdown
• Driver replacement
• Route blockages
• Security incidents
• Coordinate with workshop, security team, and management for quick resolution.

Required SkillsTechnical Skills

• Experience in logistics, dispatching, RMC operations, or fleet management.
• Familiarity with GPS tracking systems
• Ability to use SCADA dashboards, Excel, WhatsApp Business, and ERP/TMS systems.
• Understanding of Pakistan’s national highways, GT Road, M2, N5, and provincial routes.

Soft Skills

• Strong communication and follow-up skills.
• Ability to work under pressure and handle multiple trips at once.
• Problem solving with quick decision-making.
• Team coordination with operations, customer service, workshop, and billing.
• Professional behavior with drivers and customers.

Qualifications

• Minimum Intermediate / Graduate (Preferably in Supply Chain, Operations, or Logistics).
• 1–3 years of experience in trucking / transport operations preferred.
• Fresh candidates with strong communication may be considered.

Additional Requirements

• Must be flexible for rotational shifts (morning/evening/night).
• Good writing & WhatsApp communication skills.
• Familiar with load planning for trailers, carriers, flatbeds, containers, and car carriers.

Benefits

• Competitive market salary
• Quarterly performance bonuses
• Career growth towards Fleet Supervisor / Control Room Lead / Operations Manager
• Professional training
• Modern dispatch control room environment