Cab Booking Operator

Job Types: Full-time, Contract
Contract length: 11 months

Pay: Rs80,000.00 – Rs120,000.00 per month

Job Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:

• Airport Booking.
• Payment over the Phone.
• Escalating the complaint to the relevant Department.
• Handling Driver Queries/ Grievances.

What You’ll Do

• As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).
• You will be doing the following task primarily:
• Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.
• Offer customers with timely Quotations.
• Amending and Cancelling Active Bookings.
• Keep a track of flight inputs.
• Liaison with UK Office i-e Supervisor and Shift In charge.
• Meeting High Level of Customer Service at all times.
• Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
• Customer Coordination – Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,
• Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)

Required Experience & Qualifications:

• Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call Center.
• Candidates with the working knowledge of ICabbi, Autocab & Cordic are required.
• British Accent is mandatory for this role.