Job Type: Full-time
Pay: Rs50,000.00 – Rs80,000.00 per month
Qualifications
- Intermediate or above education level
- 1 – 1.5 years of relevant Call Center / Dispatch experience
- Strong understanding of accounts management (Google Sheets, MS Excel)
Skills & Requirements
- Excellent English communication skills (verbal & written)
- Proficient in handling calls, emails, and written responses
- Customer-centric attitude with focus on delivering exceptional service
- Ability to multitask between dispatch and accounts responsibilities
- Adaptable to dynamic and fast-paced work environment
- Must be able to work under pressure
Responsibilities
Dispatch Duties:
- Answering incoming calls from passengers and drivers
- Assisting customers with ride bookings & addressing inquiries
- Managing and responding to emails promptly and professionally
- Guiding both passengers and drivers for smooth ride operations
- Ensuring accurate & timely recording of customer interactions
Accounts Duties:
- Maintaining records and billing in Google Sheets and MS Excel
- Preparing and updating daily/weekly financial data
- Tracking trip revenues, driver payouts, and expenses
- Coordinating with management on account summaries and reports
Work Schedule
- Monday – Saturday: 6:00 PM – 4:00 AM (10 hours)
- Sunday: Off
Additional Information
- Training will be provided on company policies and procedures
- Opportunities for career growth and development
- Both Males & Females are encouraged to apply
Work Location: In person
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