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Job Type: Full-time

Pay: From Rs65,000.00 per month

Job Description:

Generally, the Dispatch Coordinators ensures smooth and accurate execution of all freight bookings processed through the company’s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones—such as acceptance, pickup, loading, transit, and delivery—are updated correctly and on time.

The coordinator acts as the primary point of contact for any operational issues impacting customer satisfaction and on-time delivery performance.

More specifically,

• Monitor all new freight jobs entered into the booking application in real time.
• Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.
• Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.
• Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.
• Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.
• Reassign drivers promptly when cancellations, rejections, or emergencies occur.
• Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.
• Driver assignment
• Driver acceptance
• Pre-departure readiness
• Arrival at pickup location
• Loading start / loading complete
• Departure from pickup
• Arrival at delivery
• Unloading start / completion
• Proof of delivery upload
• Follow up with drivers who fail to update milestones promptly.
• Log any irregularities, delays, or deviations from planned schedules.
• Ensure that both clients and internal teams receive real-time milestone notifications.
• Act as primary contact for clients regarding job status, changes, or issues.
• Provide timely updates on driver ETA, loading completion, delays, or route changes.
• Respond to client queries received via phone, email, or in-app chat.
• Escalate unresolved or critical client concerns to the manager or POCs in senior staff.
• Proof of delivery
• Loading confirmation
• Cargo photos
• Delivery receipts
• Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.
• Maintain accurate overnight shift records for handover to day-shift staff.

Job Requirements;

1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK

2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs

3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;

5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;

Benefits

1. Permanent Job

2. Good Startup Salary

3. Monthly Performance Bonus

4. Emergency Health Cover

5. Free Gym Membership

6. Sports Activity Team Events

7. Staff Tours

8. Official Dinners

9. Provident Fund Facility

10. EOBI

11. Annual Appraisal / Salary Increments

12. Career Promotion Ladder

13. Conducive Working Environment

Job Type: Full-time

Pay: From Rs65,000.00 per month

Job Description:

Generally, the Dispatch Coordinators ensures smooth and accurate execution of all freight bookings processed through the company’s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones—such as acceptance, pickup, loading, transit, and delivery—are updated correctly and on time.

The coordinator acts as the primary point of contact for any operational issues impacting customer satisfaction and on-time delivery performance.

More specifically,

• Monitor all new freight jobs entered into the booking application in real time.
• Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.
• Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.
• Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.
• Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.
• Reassign drivers promptly when cancellations, rejections, or emergencies occur.
• Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.
• Driver assignment
• Driver acceptance
• Pre-departure readiness
• Arrival at pickup location
• Loading start / loading complete
• Departure from pickup
• Arrival at delivery
• Unloading start / completion
• Proof of delivery upload
• Follow up with drivers who fail to update milestones promptly.
• Log any irregularities, delays, or deviations from planned schedules.
• Ensure that both clients and internal teams receive real-time milestone notifications.
• Act as primary contact for clients regarding job status, changes, or issues.
• Provide timely updates on driver ETA, loading completion, delays, or route changes.
• Respond to client queries received via phone, email, or in-app chat.
• Escalate unresolved or critical client concerns to the manager or POCs in senior staff.
• Proof of delivery
• Loading confirmation
• Cargo photos
• Delivery receipts
• Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.
• Maintain accurate overnight shift records for handover to day-shift staff.

Job Requirements;

1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK

2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs

3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;

5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;

Benefits

1. Permanent Job

2. Good Startup Salary

3. Monthly Performance Bonus

4. Emergency Health Cover

5. Free Gym Membership

6. Sports Activity Team Events

7. Staff Tours

8. Official Dinners

9. Provident Fund Facility

10. EOBI

11. Annual Appraisal / Salary Increments

12. Career Promotion Ladder

13. Conducive Working Environment

Job Types: Full-time, Contract
Contract length: 11 months

Pay: Rs80,000.00 – Rs120,000.00 per month

Job Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:

• Airport Booking.
• Payment over the Phone.
• Escalating the complaint to the relevant Department.
• Handling Driver Queries/ Grievances.

What You’ll Do

• As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).
• You will be doing the following task primarily:
• Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.
• Offer customers with timely Quotations.
• Amending and Cancelling Active Bookings.
• Keep a track of flight inputs.
• Liaison with UK Office i-e Supervisor and Shift In charge.
• Meeting High Level of Customer Service at all times.
• Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
• Customer Coordination – Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,
• Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)

Required Experience & Qualifications:

• Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call Center.
• Candidates with the working knowledge of ICabbi, Autocab & Cordic are required.
• British Accent is mandatory for this role.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From Rs20,000.00 per month

We are currently hiring a responsible and experienced driver.

Key Responsibilities:

• Ensure punctuality and route adherence
• Maintain cleanliness and regular inspection of the assigned vehicle
• Follow traffic rules and ensure the safety of all passengers
• Report any vehicle issues or incidents promptly.

Requirements:

• Valid LTV driving license
• Minimum 3 years of driving experience
• Good knowledge of Lahore city routes
• Reliable, punctual, and courteous
• Police verification and references required